As the “designated Catholic,” when someone comes to you with a question/complaint about Pope Francis, the Church, etc., your response often gets treated as the official position of the Church.
That’s a huge burden. One you never agreed to. But people will put it on you anyway.
Depending on the issue, there may be a huge gap between your faith and someone's ideas. Or they may be talking about something that is deeply personal. Or both.
Seriously, what do you do with something that loaded?
Slow down. Don't say the first thing that comes to mind. And listen - to the person, not just the words they're saying.
Pray before you speak, and then speak with love. You'll be amazed at the good that God can do through you, if you let Him.